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Still choosing a hosting package?

It is always best to ask yourself a few important questions and get familiar with all the options available in each hosting package.

Some things you may want to consider include;

1. Are you able to take your own regular backups and updates?

2. Can you deal with any layout issues you may face when updating to a new WordPress version?

3. Do you have technical experience if you encounter bug errors on your website?

That Web Company’s website hosting provides the technology needed for your website / webpage to be viewed on the internet. We use Australian servers to host our client’s websites.

Unlimited Emails*

Unlimited emails refers to the client being able to have multiple mailboxes and accounts. If you are sending / receiving email hosted directly through your website, this will deduct from your overall 2GB Disk space. We recommend to use a third party such email host such as Google suite (Gmail) or Microsoft Outlook etc.

All the elements of your website take up disk space. website, images, videos that are hosted on the website. emails. Videos can be hosted on amazon.

Monthly Website Traffic

Website visitors. Your hosting package should include a sufficient amount of space for most websites / blogs or webpage traffic. Please Contact That Web Company if you feel you require more website traffic space, we will be happy to take a look at your case.

A daily backup of your site will be taken using Amazon’s AWS (Amazon Web Services). Daily backups are kept for 7 days. Monthly backups are kept for 6 months. This is intended to give you peace of mind, with a number of backups to choose from if required.

Monthly Plugin Updates

Only plugins installed by That Web Company will be updated. Any plugins installed by the client or previous developers may not be included in these monthly updates.

WordPress version updates are limited to “minor version” updates eg; v5.0.0, v5.0.1, v5.0.2 etc. This does not include major updates eg; from v5.0.0 to v6.0.0. Major WordPress updates have the potential to aggressively disrupt the design and functionality of a website, and therefore an additional sign-off form will be presented to the client if That Web Company wish to proceed with a major version update.

Bug Fixes*

Any errors / bugs presented as a result of coding / development by That Web Company eg;

• The send button doesn’t do anything – BUG
• You receive emails as garbled letters – BUG
• You want to add visitors to an email list when they make an enquiry – NOT A BUG
• You want visitors to see a “Thank You” page after submitting an email – NOT A BUG

Please be aware that this does NOT include bugs presented as a result of a faulty plugin or the WordPress system itself. We will do our best to notify the developers of a faulty plugin to resolve the issue, but we cannot guarantee the resolution of the issue.

Additional fees may apply if new plugins need to be installed and configured to replace the faulty plugin. This may also affect the design of the site, where an hourly rate will be quoted to make the proposed changes.

Site Security Hardening

Website hackers are out there on a daily basis trying to get into the source code on whatever website they can find a weakness in. Our security hardening plugin adds an extra level of security to your website and lets us know when there's a potential security issue on your website with regular scans and updates. Don't take the risk of losing time and money on a security breach – let us take care of it and give your business peace of mind.

*Important* Terms of Service

Please read our website hosting terms of service.